Refund Policy

Effective October 31, 2026

This policy explains how cancellations, refunds and credit returns work for Lurix Leads, a service of Lurix Solutions ("Lurix", "we", "us"). It forms part of our Terms of Service. Questions go to info@lurixsolutions.com.

1. Free credits

Free credits that come with a new account have no cash value and cannot be refunded or exchanged.

2. Cancelling a subscription

You can cancel at any time from your account or by email. Your plan stays active until the end of the billing period you already paid for, and it does not renew after that. Unused monthly credits expire at the end of the period.

3. Money-back guarantee on your first payment

If you are not satisfied with a paid plan, email us within 14 days of your first payment and we will refund it in full, provided you have unlocked contacts for no more than 25 businesses. Unlocking contacts delivers the data, so beyond that limit a refund is no longer possible. This guarantee applies once per customer.

4. Credits for contacts that do not work

Contact details come from what each business published, and they can go out of date. If an email you unlocked bounces or a phone number is not in service, email us within 30 days of unlocking it with the business name and what happened. We return the credit to your balance. We may decline requests that show a pattern of misuse.

5. Billing mistakes

If you were charged twice, charged an amount that differs from the price shown at checkout, or charged after you cancelled in time, tell us and we will refund the difference in full.

6. Other cases

Payments for periods already used, and credits already spent on unlocked contacts, are not refundable except as set out above or where the law requires it. If we end your account without cause, we refund the unused part of any prepaid fees.

7. How to ask

• Email info@lurixsolutions.com from the address on your account.
• Say what you want to cancel or refund, and include the date of the payment.
• We reply within 5 business days. Approved refunds go back to the original payment method through our payment provider, and your bank may take several more days to show them.

8. Payment provider

Payments are processed by a payment provider that may act as the seller of record for your purchase. Its terms apply to the transaction alongside this policy, and refunds are issued through it.